Privacy Notice

1. Welcome

GeneralResourceHaven ("us," "we," or "our company") is dedicated to maintaining your privacy. This document details how your data is collected, utilized, shared, and protected when you access our website generalresourcehaven.sbs or engage in our yacht charter offerings.

Utilizing our offerings signifies your agreement to our data handling procedures as outlined in this notice. The policy adheres to privacy protection legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Data Collection

2.1 Personal Data

We gather information you willingly supply to us during actions such as:

• Reserving a yacht charter
• Reaching out to us via website or telephone
• Signing up for our newsletter
• Completing online forms
• Taking part in surveys or promotional events

This data could include:

• Your name and contact details (email, phone number, address)
• Finance-related details (processed safely via third-party agencies)
• Details of your charter preferences
• Emergency contacts
• Special dietary requirements or health-related information (if offered by you)

2.2 Information Collected Automatically

Some data regarding your device and how you interact with our site is recorded automatically when you visit:

• Your IP address and geographical details
• The type and version of your browser
• Web pages you visit on our website and your engagement duration
• Sources of website referrals
• Device specifics (model, screen size, and similar data)

2.3 Cookies and Similar Technologies

Cookies and other related techniques are used to enhance user experience on our platform. These technologies aid us in:

• Remembering user settings
• Analyzing our website's performance
• Offering personalized content
• Enhancing our service delivery

You hold the capability to manage your cookie preferences through your browser or our consent module for cookies.

3. How Your Information is Utilized

The information collected is used for several purposes:

• Provision of Services: To facilitate yacht charter services, process reservations, and communicate regarding your booking
• Support for Customers: To address any queries and provide needed support
• Processing of Payments: To handle transactions and manage financial documentation
• Safety and Compliance: To ensure operational safety and counteract fraudulent activities
• Promotional Outreach: To send marketing materials and updates, if you have agreed to receive them
• Enhancement of our Website: To assess user interaction and augment website capability
• Adherence to Law: To comply with legal and regulatory obligations

4. Disclosure of Your Data

We respect your privacy and do not sell, exchange, or lease out your personal details to others. However, under certain circumstances, your information might be shared:

4.1 Collaborating Service Partners

Information may be shared with trusted service providers aiding us with payment processing; website hosting and management; email marketing; analytical and performance monitoring; customer service and more.

4.2 Legal Obligations

Your information could be disclosed if legally necessitated or responding to law enforcement inquiries, court orders, or investigating potential illicit activities or fraud.

4.3 Business Reorganizations

In circumstances like mergers, acquisitions, or asset sales, your information may be part of the transferred business assets.

5. Safeguarding Data

We employ various security measures including encryption, secured servers, access restrictions, periodic evaluations, and workforce training to protect your personal details against unauthorized access, changes, release, or eradication.

Albeit, please note that no method is entirely secure when it comes to internet or electronic storage. Absolute data security cannot be wholly ensured.

6. Conservation of Data

Your personal data is retained only to the extent necessary to satisfy the purposes it was gathered for, or as dictated by legal requirements. Typical retention periods:

• Reservations: 7 years for tax and legal reasons
• Communications: Until the withdrawal of consent or deletion request
• Analytical Data: 26 months
• Client Support Records: 3 years from the final interaction

7. Rights and Preferences

You maintain rights such as requesting access to, correction of, or erasure of your data (within legal constraints); data portability; opting out of marketing; and managing cookies. To exert these rights, please reach out to us using the contact details provided.

8. External Services

8.1 Analytics Tools

Our website employs analytics services, like Google Analytics. You may opt out using specific tools such as the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

We may provide links to various social media sites, each having their own privacy policies.

8.3 Payment Handling

Transactions are conducted securely through third-party providers adhering to PCI DSS standards.

9. Transnational Data Flow

Your data could be moved and processed in places different from your own country. We ensure appropriate protections as per applicable privacy laws.

10. Protecting Young Users

Our services are not intended for those under 13 years of age, and we purposely do not gather their information. If you think a minor had provided us with information, contact us immediately.

11. Amending This Privacy Notice

The Privacy Policy may be revised to reflect changes in our procedures or changes in legal requirements. We will alert you by posting the new policy on our site, emailing registered users or by a notice on our website. Continuing to use our services after the effective date signifies your acceptance.

12. Getting In Touch

Have any inquiries regarding this Privacy Policy or our treatment of data? Please contact us:

13. Google Ads Consent Policy

We follow Google's advertising consent guidelines. You can adjust your preferences for cookies and tracking through our settings at any time.