Refund Policy

Transparent and just refund terms for your assurance

Overview

At GeneralResourceHaven, we recognize that plans can alter, and our intention is to maintain clear and honest refund regulations. This document states the conditions that must be met for refunds to be granted regarding our yacht charter services.

We advise you to go through this policy meticulously before you confirm a booking. When you book a yacht charter with GeneralResourceHaven, you are signifying your assent to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Eligible for: Full reimbursement less handling charges

Time to Process: 5-7 working days

Handling Fee: €50 for credit card dealings

Requirements: Must be submitted in documented form via email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half the cost of the total charter

Time to Process: 7-10 working days

Handling Fee: €25 taken from refund amount

Requirements: A cogent reason is necessary; admin costs incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund will be provided

Exception: Consideration for unexpected circumstances may occur

Alternative: Credit for a future charter may be granted at the discretion of the management

Requirements: Emergency situations must be substantiated with proper documents

Weather-Related Cancellations

Our Commitment to Safety

Your security is paramount to us. If our experts and the captain deem weather conditions too hazardous for charter operations, we offer adaptable alternatives:

  • Complete Refund: Offered if rescheduling the charter is unattainable
  • Change of Date: We will shift your cruise to another open slot without extra charges
  • Voucher for Charter: A voucher viable for one year from the date of the original charter

Procedure for Assessing Weather

We carry out a detailed weather review that encompasses:

  • Analyzing the speed and the course of the wind
  • Evaluating the wave height and maritime current conditions
  • Forecasts on visibility and precipitation
  • Notices and alerts from the Coast Guard
  • A thorough safety review by the qualified captain

Timing for Decision: We make decisions on weather-induced cancellations at most 4 hours before the charter is scheduled to commence.

Medical Emergency Refunds

Special Circumstances

We are aware that unforeseen medical urgencies can arise. Such instances that might fall under special consideration include:

  • Sudden affliction or injury that necessitates hospital care
  • Fatality within the immediate kin
  • Unanticipated military summoning or orders
  • Summons for jury duty or a legal proceeding
  • Catastrophes that thwart your travel plans

Requirements for Documentation

For your emergency refund to be processed, the following credentials are required:

  • Medical certification or hospital-related papers
  • Official documents in case of a family demise
  • Military orders that are formally documented
  • Notice for a court appearance or a summon for jury duty
  • Emergency advisories or statements of a calamity

Processing: Upon provision of the suitable documents, refunds for emergencies will be handled in 3-5 business days.

Operational Cancellations

Technical Failures

In scenarios where the assigned boat encounters technical glitches that cannot be immediately fixed:

  • Substitute Boat: Efforts will be made to supply an adequate alternative
  • Fully Reimbursed: Made when no comparable boat is at hand
  • Partial Reimbursement: Issued if the alternative boat has a different fare
  • Compensation: Additional reparations might be contemplated due to the inconvenience

Unavailability of Crew

In the infrequent event that we cannot provide certified crew:

  • Efforts will be made to secure a replacement crew when feasible
  • Complete reimbursement if the cruise must be abandoned
  • Alteration to another schedule at no additional fee

Refunding Procedures

Original Payment Methods

All refunds will be returned using the initial mode of payment:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Fees for Processing

Transaction Processing for Credit Card

€50 charge for cancellations made more than three days ahead

Processing for Bank Transfer

€25 charge on all refunds through bank transfer

Processing for Overseas Transactions

Extra costs can be applicable for transactions made internationally

Issuing Credits for Charters

Conditions for Granting Credits

In particular cases, charter vouchers might be presented as alternatives to reimbursements:

  • Cancellations made close to the charter date
  • Cancellations due to adverse weather
  • Voluntary changes to booking dates
  • Disruptions related to operational aspects

Policy on Credit

  • Validity Period: Credits are valid for 12 months following the issue date
  • Transferability: Credits cannot be transferred to another entity
  • Monetary Value: Corresponds to the entire cost of the charter, exempt from fees
  • Applicability: Can be used for any available future charters
  • Expiry: Credit notes cannot be extended beyond a year

Refunds for Partially Utilized Services

Interrupted Services

If your boating experience is curtailed or interrupted under our control:

  • Refund calculated based on the unutilized period
  • A credit equivalent to a future charter of identical value
  • Complimentary services or possible upgrades

Cancellations Due to Guest Conduct

Should the charter be brought to an early halt due to the behavior of the guests or breach of safety norms:

  • No repayment for the remaining period
  • Payment in full is obligatory
  • Supplementary charges may be applicable

Resolving Disputes

In the event of a disagreement regarding a refund, one can:

  • Request that our management revisits the decision
  • Hand over further proof or documents
  • Seek assistance from consumer advocacy groups
  • Consider legal action in compliance with prevailing laws

Process for Requesting Refunds

Step 1: Make Contact

Apply for a refund through:

Step 2: Provide Needed Details

Your refund submission should contain:

  • Confirmation code from your reservation
  • Date and hour of the yacht reservation
  • The basis for the termination
  • Any relevant documentation (if required)
  • Your preferred method of reimbursement

Step 3: Our Assessment and Action

Our staff will acknowledge your refund application within a day's time, evaluate it in line with this policy, respond within two days, and proceed with the approved reimbursements as per the specified time frames.

Crucial Remarks

  • All refund requests should be made in written form
  • Refunds will be processed in €, independent of the initial currency used for payment
  • We strongly suggest obtaining travel insurance
  • Alterations to this policy will be communicated 30 days in advance
  • Refunds will adhere to the relevant tax laws and statutes

Contact Details

Should you have inquiries on refunds or wish to submit a refund request:

Department of Refunds
GeneralResourceHaven Marine Services Ltd.
Marina Point
Amsterdam 1081 KH
Netherlands

Phone: +31 20 123 4567
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Policy Update: August 21, 2026

This document is provided to ensure clear and equitable refund terms. We encourage you to familiarize yourself with these guidelines before you reserve a charter and to get in touch if there are any queries.